Peter Bilewicz
Executive Advisor
I help growth and enterprise leaders improve retention and post-sales execution by aligning Customer Success, Professional Services, and Salesforce around measurable business outcomes.Former global Customer Success and Professional Services leader with experience across SaaS, enterprise, and professional services environments.
Services
Salesforce Value Realization
Turning Salesforce into a true operating system for post-sales. I help leaders align Sales, Customer Success, and Professional Services to improve visibility, forecasting confidence, and decision-making tied to measurable business outcomes.Professional Services Strategy & Delivery
Strengthening Professional Services as a predictable, scalable growth engine. I work with leaders to improve GTM clarity, delivery models, and cross-functional alignment to drive margin, utilization, and customer outcomes.Retention & Customer Success Strategy
Protecting and growing recurring revenue through disciplined Customer Success execution. This includes renewal forecasting, risk management, executive engagement, and value realization across the customer lifecycle.Post-Sales Transformation & Operating Models
Designing scalable post-sales operating models that work in practice. I help organizations clarify roles, cadence, governance, and collaboration across Customer Success, Professional Services, and Support to drive consistent execution.
Engagements range from focused advisory and working sessions to short-term transformation support and fractional leadership.
About
I’m a Customer Success and Professional Services executive with experience leading and scaling post-sales organizations across SaaS, enterprise, and professional services environments. My work has focused on improving retention, strengthening value delivery, and building operating models that support predictable growth.I’ve led global Customer Success and Professional Services teams at scale, introduced disciplined operating rhythms, and partnered closely with Product, Sales, and Marketing to reduce churn and grow recurring revenue. I’m often brought in when organizations need clearer forecasting, stronger executive engagement, and better alignment across post-sales functions.Today, I work with leadership teams as an advisor, supporting focused working sessions, short-term advisory engagements, and fractional leadership roles where additional operating experience can accelerate impact.
Contact
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